My fiance and I are currently on a road trip through South Australia and Victoria. We booked our accommodation ahead of time and have been surprised that the majority of our stays have not involved any personal interaction with reception staff. We ve been given text messages to allow us to access our rooms, but there is no welcome from an actual person, even when staying at a traditional motel.
We are paying a fair bit each night, and the places we re staying at are saving money by not providing friendly, helpful and knowledgeable staff.
Is it unreasonable to expect personal service?