Many businesses put you through lots of ai hoops before you can PERHAPS get a human and then, once you do get a human, I seriously doubt it is a human OR that the human speaks your language adequately to be of assistance (and this is obvious when you read their replies to your problems, even when you have simply and succinctly given a description of the problem).

Are they hiring incompetent people who lack basic comprehension skills or they just do not get paid enough to care so they do not even bother reading your problem and just send out stock standard replies and "close" the support ticket and mark it as "solved"?

Or is it really AI who has no idea what we are asking so has no idea what do do (like it does for simple questions on the internet)?